Privacy policy
Last updated: July 9, 2025
BalanceBites Privacy Policy
Effective Date: 07/09/2025
In addition, you agree to our Messaging Terms and Messaging Privacy Policy.
SMS Marketing & Disclosures
If you opt in to our SMS marketing program, we may use cookies or similar technologies to help track items you put into your shopping cart, including when you abandon your cart. This information may be used to determine when to send cart reminder messages via SMS.
We do not sell, rent, or share SMS opt-in data or consent with any non-affiliated third parties. Information collected for SMS marketing will only be used to provide the messaging services you opted into.
If location information is ever collected, it will only be used to provide location-based services (such as region-specific promotions) and will be handled in accordance with this Privacy Policy.
BalanceBites is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share personal information when you interact with our website, use our services, or make purchases through our store (the "Services"). By using our Services, you agree to the practices described in this Privacy Policy.
1. Personal Information We Collect
We may collect:
- Contact information (name, email, phone, billing/shipping addresses)
- Account info (username, password, preferences)
- Order & transaction data (purchases, returns, cart activity)
- Payment info (processed securely via third parties)
- Device & browser data (IP address, device type, usage)
- Marketing & analytics data (ad interactions, preferences)
- Customer communications
2. How We Collect Information
- You provide it directly (e.g., orders, emails, creating an account)
- We collect it automatically (e.g., through cookies, tracking tools)
- We receive it from partners (e.g., payment or shipping providers)
3. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer support
- Communicate with you
- Improve and personalize your shopping experience
- Market our products and deliver ads
- Prevent fraud and comply with the law
4. Sharing of Information
We may share your data with:
- Shopify (our ecommerce platform)
- Payment providers
- Shipping & logistics partners
- Marketing and advertising platforms (e.g., Facebook/Instagram)
- IT & analytics service providers
- Legal or regulatory authorities when required
We do not sell your personal information.
5. Meta & Advertising Data Sharing
We use Meta Pixel, Advanced Matching, and Conversions API to personalize ads and measure their performance. This may share certain customer data with Meta (Facebook/Instagram). You can manage ad preferences through your Facebook settings.
6. Your Rights & Choices
Depending on where you live, you may have the right to:
- Access, correct, or delete your data
- Opt out of targeted advertising
- Manage email preferences
To make a request, email us at: support@balancebites.co
7. Data Retention
We keep your data as long as necessary to fulfill our services and legal obligations.
8. Security
We use industry-standard practices to protect your data. You are responsible for keeping your login credentials secure.
9. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect data from children.
10. International Users
Your data may be processed outside your country. By using our Services, you consent to the transfer of your data.
11. Changes to This Policy
We may update this policy periodically. Updates will be posted with a new effective date.
12. Contact Us
For questions or privacy-related requests, contact us at:
support@balancebites.co